Helpful Info

Release Updates 2023 3

• April Updates
• March Updates
• February Updates

Release Updates 2022 8

• December Updates
• November Updates
• October Updates
• August Updates
• July Updates

View all 8

Release Updates 2021 2

• October Updates
• September Updates

Guides 3

• Product Manual
• Quick Start Guide
• Commonly Used Features

Get Trained 2

• Live training webinar
• Self-paced Training

Admin 32

• How do I add a vehicle?
• How do I edit a vehicle?
• How do I create a device configuration?
• How do I create a group?
• How do I add a driver?

View all 32

New Login Flow 2

• What's Changed?
• Why the change was required?

Alerts 23

• What is an alert?
• How to create a Not Tracking alert?
• How do I create an alert?
• How to create a Posted Speed Limit alert?
• How do I create a Hard Braking alert?

View all 23

General 30

• How to set up your web account?
• How do I change my account password?
• What are the functionalities available in the Azuga dashboard?
• What are the API services offered by Azuga?
• Commonly used functions of the Azuga Web Portal

View all 30

Geofence 9

• What is a geofence?
• How do I create a geofence?
• How do I update a geofence?
• How do I delete a geofence?
• Can the geofence alerts be turned off?

View all 9

Live Map 7

• What are the different functions available in the Live Maps page?
• I don’t see some of my vehicles on Live Maps, but they are listed under Admin > Vehicle. Why is it so?
• How do I find vehicles near my current location?
• How to customize columns in Live Maps?
• What is TrackMe?

View all 7

Reports 27

• How do I generate a Breadcrumb report?
• How do I generate a Summary report?
• How do I generate a Diagnostics report?
• How do I generate a Fuel report?
• How to schedule a report?

View all 27

Rewards 5

• What are rewards? How do I reward my driver?
• How do I choose the brands from which my drivers can redeem their rewards?
• How do I fund my account?
• How do I view my reward history?
• what is the minimum value that can be rewarded to a driver?

Roles 13

• How do I create a role?
• What is a role?
• How do I update the role of an existing user?
• How do I restrict other users from adding a new user?
• How do I assign role to a user?

View all 13

Scores 1

• What is the Azuga driver score? How is it calculated?

Timecard 7

• What is a Timecard report?
• How do I generate a Timecard report?
• How to create a shift?
• How to edit a shift?
• How do I control who gets to add and edit shifts?

View all 7

Web Settings 14

• What are the different types of preferences available on the app?
• How do I change the date format?
• How do I group vehicles into clusters on maps?
• How do I restrict users from logging in to the website from outside the office?
• How do I change the language settings?

View all 14

Maintenance 12

• What is a Maintenance Dashboard?
• How do I create a maintenance reminder?
• How do I add a service entry?
• How do I edit a service entry?
• How do I delete a service entry?

View all 12

Messaging 6

• What is Messaging?
• Who can I converse with, using the app?
• How do I send a message?
• How do I send photos and videos?
• Can I change the name of a group?

View all 6

Asset Tracker 13

• What is an asset?
• How do I map an asset to a device?
• How do I add an asset?
• What is an Asset Trip Report? How do I generate this report?
• What is an Asset Stop Time Report? How do I generate this report?

View all 13

DriveSafe 0

General 10

• How do I install the Azuga Fleet device in my vehicle?
• How do I check if my Azuga device is working?
• Azuga Fleet Device - Cheat Sheet
• Azuga device LED does not blink when plugged into my vehicle.
• Where is my vehicle's OBD Port located?

View all 10

General 14

• What is the tracking frequency of the asset tracker? Can this be configured?
• How do I mount the GV600 asset tracker?
• What is the internal battery capacity for the asset tracker (GV600)?
• What is the significance of the LED lights observed on the GV600 asset tracker?
• Where should I install the asset tracker GV600 for better connectivity?

View all 14

Technical Specifications 1

• What are the technical specifications of a battery-powered asset tracking device (GV600)?

Troubleshooting 1

• My GV600 asset tracker is not tracking. What should I do?

Getting Started 3

• How do I install the GL502 Asset Tracker?
• How to activate the GL502 asset tracker?
• How to install the GL502 Asset Tracker on the asset?

FAQ 4

• What is the default ping rate for GL502 Asset Tracker?
• How long does the GL502 Asset Tracker last on the internal battery?
• What is the optimum operating temperature for the GL502 Asset Tracker?
• Is the GL502 Asset Tracker waterproof?

Technical Specifications 1

• Technical specifications of GL502 asset tracking device.

General 77

• What is SafetyCam?
• How do I use the SafetyCam?
• How will the user know when the SafetyCam is connected?
• How fast are the videos uploaded?
• Can I request videos for a duration?

View all 77

Videos 1

• SafetyCam Mapping

General 20

• How to know if the SafetyCam AI camera is recording?
• How to check the network signal strength of the SafetyCam AI camera?
• How much power supply is required for Azuga SafetyCam AI to power ON and function?
• Does the SafetyCam AI camera trigger tamper alerts?
• What is the operating temperature of the Azuga SafetyCam AI camera?

View all 20

AI-Based Events 3

• Does the SafetyCam AI camera support Advanced driver-assistance systems (ADAS) functionality?
• Does the SafetyCam AI camera support Driver Monitoring System (DMS) functionality?
• What are the icons that appear on the dashboard when the AI SafetyCam detects Distracted driving events and Risky driving events?

Event Detection 7

• What are the events registered by the Azuga SafetyCam AI camera? Are those events visible on the Azuga FleetMobile application?
• How to position the Azuga SafetyCam AI camera for better event detection?
• Does the camera alert the driver for the distracted driving triggered events?
• What is a Button Pressed Event?
• How to trigger the button press event for the Azuga SafetyCam AI?

View all 7

Auxiliary cameras 7

• How to connect the auxiliary camera to the main Safetycam AI camera using a web browser?
• How to install the auxiliary camera to the vehicle?
• What is the name of the primary camera network name on the WiFi list?
• How many auxiliary cameras can be connected to the main camera?
• Installation Guide for New Auxiliary camera

View all 7

Technical Specifications 1

• Azuga SafetyCam AI Technical Specifications

General 7

• Does Camera track once the ignition is turned off?
• Is the Speed on Breadcrumb report accurate?
• How is Ignition ON/OFF recognized by Camera?
• Is Ignition ON/OFF realtime?
• Are there any Mounts available for Camera mounting other than 3M tape?

View all 7

General 11

• What is a beacon?
• How do I activate a beacon?
• How does Azuga recognize occupants in a vehicle using beacons?
• I want to associate a driver with a beacon. How can I do this?
• How soon does a driver get paired to a vehicle using a beacon card?

View all 11

Beacon Button Press 16

• Beacon Button Press - User Manual
• Is it possible to use both the Beacon button and Beacon pairing method at the same time?
• How do I know if the button on the beacon is pressed by the driver?
• When should I press the button on the beacon?
• How do I check if I got paired to the vehicle using the beacon button?

View all 16

General 6

• How accurate is the speed reported by the Azuga device?
• In some instances, my driving path at start is slightly offset from actual path. Why is it so?
• I’m not able to access the app as 'Fetching user configuration' stage is constantly failing.
• I accidentally skipped 'Fetching scores for last week' while the user on-boarding process was taking place. Will I lose the scores I’ve obtained so far?
• Who can post ratings about the Azuga FleetMobile application?

View all 6

Occupant Recognition 12

• What do you mean by Occupant Recognition?
• How do I know if my Azuga device is equipped with Bluetooth?
• What are the prerequisites for the FleetMobile feature to work?
• Where do I find the details of my currently paired vehicle?
• How do I manually pair with a vehicle?

View all 12

Score 13

• What is the Azuga Driver Score?
• How is the Azuga Driver Score calculated?
• Do you penalize me for speeding above the posted speed limits?
• I have a score of 85. What does that indicate?
• Why do I get penalised for Idling as part of Driver Score?

View all 13

Settings 9

• How do I know the app version that is installed on my phone?
• Is it possible to change the map to use satellite imagery?
• How do I change the date format?
• How to rate the Azuga FleetMobile application?
• What is the 'What’s New' option?

View all 9

Profile 5

• How do I change my password?
• How do I change my profile picture?
• Is it possible to change my name and email address?
• How do I log out of the app?
• Do I have the provision to create a new account?

Reward 5

• What is a reward?
• How do I claim a reward?
• I have not received a reward card yet. How do I get one?
• Does a reward card have an expiry date?
• Can I redeem my rewards at stores that are not given in the list?

Utilities 11

• Can you tell me what the ‘Where did I Park’ utility is?
• How do I find my vehicle using the 'Where did I Park' utility?
• What is ‘Find it Forward’?
• How do I get the direct route to my vehicle using the 'Where did I Park' utility?
• How do I locate nearby places such as restaurants, gas stations and hospitals using the 'Find it Forward' utility?

View all 11

Messages 13

• What is messaging?
• How do I send a message?
• Can I create more than one group?
• How do I send photos, videos, and locations?
• Is it possible to chat with other drivers using your application?

View all 13

Trip Log 11

• What is a Trip Log?
• How do I get the details of a trip that I took in the past?
• Will I be able to see the entire path taken for a particular trip?
• What is trip tagging?
• I see colored pins on my trip log. What do indicate?

View all 11

Work 10

• What are Timecards?
• How do I start my shift using timecards?
• Should I stop the timer when I take breaks during my shift?
• What are Forms?
• Can I use other applications while my shift is running?

View all 10

DriveSafe 7

• What is Azuga DriveSafe?
• The Azuga FleetMobile app blocks all incoming calls that I receive. How do I disable this feature?
• What are the prerequisites for DriveSafe to work?
• How do I make a call in case of an emergency?
• I rely on phone navigation quite often while driving, but it has been blocked by your application now. Could I get this enabled back on my phone?

View all 7

Track Me 4

• What is Track Me?
• How do I share my location using the Track Me utility?
• Can I extend the time for keeping the Track Me link active?
• How do I invalidate a Track Me link?

Roadside Assistance 7

• What is Azuga Roadside Assistance?
• How do I request a roadside assistance using the app?
• Can I cancel a roadside assistance request after submitting it?
• How do I know if the repair center has accepted my roadside assistance request?
• What is the maximum number of roadside assistance services that I can avail in a year?

View all 7

Buy More 5

• How do I order for my devices from the app?
• How do I order a replacement for my device?
• How do I order add-ons for my current account plan?
• How do I view the order history?
• Can I edit or cancel an order?

Azuga Coach 2

• Azuga Coach_Admin User Guide
• Azuga Coach_Driver User Guide

Backing up 7

• Will the device detect backing up events if the ignition of the vehicle is not turned on?
• Will a hardwired device detect backing up even if it is not turned on as one of the wires is connected to the battery?
• Does the vehicle detect these events during an ongoing trip or is it only during the start of the trip these get detected?
• Where will I see the status of the backing up events?
• What types of devices support backing up events?

View all 7

General 6

• How does the Azuga vehicle tracking system work?
• What are the benefits of using the Azuga vehicle tracking system?
• What are the different ways in which data, collected from the Azuga device, can be used by a fleet manager?
• What are the guidelines for safe and effective driving?
• What steps should a driver take when he is involved in an accident?

View all 6

General 5

• What is Azuga Mobile Tracking?
• What are the different features available in the Azuga Mobile Tracking package?
• What are the prerequisites for using the Azuga Mobile Tracking solution?
• Where can I find the list of licenses assigned to drivers?
• Azuga FleetMobile (AFM) - Quick Start Guide

Asset Tracker 6

• How to install Asset Tracker Extension/PTO?
• How to install Long Life Asset Tracker?
• How to start monitoring Asset temperature?
• How to install Rechargeable Asset Tracker?
• How to install a GL500M Asset Tracker?

View all 6

SafetyCam AI 2

• How to associate Auxiliary camera with the main SurfSight camera?
• How to Install SafetyCam AI?

Datalogger 1

• How to install OBD-II?

General 3

• How to Install Azuga Mobile Tracking (SSE)?
• How to install JBUS?
• How to install JBUS Digital Input Sensor?

Safetycam 1

• How to install Safetycam?

General 2

• What are the different types of automatic coaching lessons assigned to the drivers?
• How frequently are the lessons assigned to the drivers?

FAQs 6

• Can I change the score range for driver categories?
• Can I change the frequency at which the lessons are assigned to the drivers?
• Can I change the type of coaching assigned to the drivers?
• Does changing the score range for the driver category affect the driver scores?
• Can I assign manual coaching lessons to the driver?

View all 6

Getting Started with Azuga Routes 5

• How to plan a new route on the Azuga Routes web application?
• Route Planning Glossary – Logistics and Routing Nomenclature
• How to view the planned routes using the Routes list on the web application?
• Azuga Routes Web Platform Structure
• How does Azuga Routes geocoding and address validation work?

Route Planner 15

• How to plan routes on the Interactive map editor on the Azuga Routes web application?
• How to plan routes using the copy and paste address option?
• How to plan routes using the bulk address upload option?
• How to dispatch routes from the Azuga Routes web application to the mobile application?
• What are the spreadsheet requirements for bulk upload of address for planning routes?

View all 15

Route Admin 6

• Define the types of user hierarchy and available permissions for the users in the Azuga Routes?
• What is the significance of various vehicle status present in the Azuga Routes application?
• How to activate vehicles with Pending status to use for Route planning?
• How to deactivate/delete an active vehicle on the Azuga Routes web application?
• How to restore a deleted vehicle on the Azuga Routes web application?

View all 6

Address Book 10

• Address Book List (Azuga Routes Synchronized Address Book)
• How to create a new contact in the Address Book List?
• How to create address search groups on the address book map?
• How to insert addresses from the search groups into the routes?
• How to create territories with your address on the web application?

View all 10

Route Settings 14

• How to name a route while route planning on the Azuga Routes web application?
• How to rename a route on the Azuga Routes web application?
• How to set route schedules while planning routes on the web application?
• How to reschedule an existing route on the web application?
• How to auto-assign multiple users/drivers to multiple routes at once on the Azuga Routes web application?

View all 14

Dashboards & Reporting for Azuga Routes 6

• What are the features available in the Azuga Routes dashboard?
• How to utilize Azuga Routes analytics and reporting dashboard?
• What are the features of the Activity Stream in the Azuga Routes web application?
• How to export route data on the Azuga Routes web application?
• What are the available export formats available for Azuga Routes?

View all 6

Mobile Guide 1

• How to plan route on the Azuga Routes mobile application?

Azuga Routes Geofences 4

• How to adjust geofences settings for Azuga Routes?
• How to enable geofences and geofence activities on your interactive map on the web application?
• What is Geofence Detected as Visited and Detected as Departed? How to view them on the Azuga Routes web application?
• What is the difference between automatic geofence detected and manually marked visitation and departure timestamps?

Azuga Routes FAQ's 20

• How to delete routes on the Azuga Routes web application?
• How to add notes to the routes on the Azuga Routes web application?
• How to use the real-time search engine for better results?
• What are the various languages supported on the Azuga Routes platform?
• How to adjust language setting on the web platform?

View all 20

General 4

• How does Azuga Green work?
• How does Azuga Green calculate the appropriate carbon emissions for fuel?
• What are the benefits of using the Azuga Green program?
• How does the Azuga Green program help offset my Fleets carbon emissions?

Carbon Offsets and Projects 3

• What is a certified carbon offset?
• How are carbon offsets purchased?
• What is a certified carbon reduction project?

FAQs 2

• Are there any additional hardware/software required for Azuga Green?
• What kind of vehicles support the Azuga Green program?

Login Page 0

General 10

• Commonly used functions of the Azuga Web Portal
• How to set up your web account?
• How to customize Azuga reports?
• How to customize schedule reports?
• How do I add a service entry?

View all 10

Asset Tracking 0

FAQs 0

Retrieve Video 0