Helpful Info

Admin 32

• How do I add a vehicle?
• How do I edit a vehicle?
• How do I create a device configuration?
• How do I create a group?
• How do I add a driver?

See all 32 articles

Alerts 23

• What is an alert?
• How to create a Not Tracking alert?
• How do I create an alert?
• How to create a Posted Speed Limit alert?
• How do I create a Hard Braking alert?

See all 23 articles

General 25

• How to set up your web account?
• How do I change my account password?
• What are the functionalities available in the Azuga dashboard?
• What are the API services offered by Azuga?
• Commonly used functions of the Azuga Web Portal

See all 25 articles

Geofence 5

• What is a geofence?
• How do I create a geofence?
• Can I turn OFF geofence alerts?
• How do I update a geofence?
• How do I delete a geofence?

Live Map 7

• What are the different functions available in the Live Maps page?
• I don’t see some of my vehicles on Live Maps, but they are listed under Admin > Vehicle. Why is it so?
• How do I find vehicles near my current location?
• How to customize columns in Live Maps?
• What is TrackMe?

See all 7 articles

Reports 26

• How do I generate a Breadcrumb report?
• How do I generate a Summary report?
• How do I generate a Diagnostics report?
• How do I generate a Fuel report?
• How to schedule a report?

See all 26 articles

Rewards 4

• What are rewards? How do I reward my driver?
• How do I choose the brands from which my drivers can redeem their rewards?
• How do I fund my account?
• How do I view my reward history?

Roles 13

• How do I create a role?
• What is a role?
• How do I update the role of an existing user?
• How do I restrict other users from adding a new user?
• How do I assign role to a user?

See all 13 articles

Scores 1

• What is the Azuga driver score? How is it calculated?

Timecard 7

• What is a Timecard report?
• How do I generate a Timecard report?
• How to create a shift?
• How to edit a shift?
• How do I control who gets to add and edit shifts?

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Web Settings 14

• What are the different types of preferences available on the app?
• How do I change the date format?
• How do I group vehicles into clusters on maps?
• How do I restrict users from logging in to the website from outside the office?
• How do I change the language settings?

See all 14 articles

Maintenance 12

• What is a Maintenance Dashboard?
• How do I create a maintenance reminder?
• How do I add a service entry?
• How do I edit a service entry?
• How do I delete a service entry?

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Messaging 6

• What is Messaging?
• Who can I converse with, using the app?
• How do I send a message?
• How do I send photos and videos?
• Can I change the name of a group?

See all 6 articles

Asset Tracker 13

• What is an asset?
• How do I map an asset to a device?
• How do I add an asset?
• What is an Asset Trip Report? How do I generate this report?
• What is an Asset Stop Time Report? How do I generate this report?

See all 13 articles

DriveSafe 0

General 6

• How do I install the Azuga Fleet device in my vehicle?
• How do I check if my Azuga device is working?
• Azuga Fleet Device - Cheat Sheet
• Azuga device LED does not blink when plugged into my vehicle.
• Where is my vehicle's OBD Port located?

See all 6 articles

General 59

• What is SafetyCam?
• How do I use the SafetyCam?
• How will the user know when the SafetyCam is connected?
• How fast are the videos uploaded?
• Can I request videos for a duration?

See all 59 articles

Videos 1

• SafetyCam Mapping

General 10

• What is a beacon?
• How do I activate a beacon?
• How does Azuga recognize occupants in a vehicle using beacons?
• I want to associate a driver with a beacon. How can I do this?
• How soon does a driver get paired to a vehicle using a beacon card?

See all 10 articles

General 7

• In which country does Azuga FleetMobile work?
• How accurate is the speed reported by the Azuga device?
• In some instances, my driving path at start is slightly offset from actual path. Why is it so?
• I’m not able to access the app as 'Fetching user configuration' stage is constantly failing.
• I accidentally skipped 'Fetching scores for last week' while the user on-boarding process was taking place. Will I lose the scores I’ve obtained so far?

See all 7 articles

Occupant Recognition 13

• What do you mean by Occupant Recognition?
• How do I know if my Azuga device is equipped with Bluetooth?
• What are the prerequisites for this feature to work?
• Where do I find the details of my currently paired vehicle?
• How do I manually pair with a vehicle?

See all 13 articles

Score 13

• What is the Azuga Driver Score?
• How is the Azuga Driver Score calculated?
• Do you penalize me for speeding above the posted speed limits?
• I have a score of 85. What does that indicate?
• Why do I get penalised for Idling as part of Driver Score?

See all 13 articles

Settings 9

• How do I know the app version that is installed on my phone?
• Is it possible to change the map to use satellite imagery?
• How do I change the date format?
• How to rate the Azuga FleetMobile application?
• What is the 'What’s New' option?

See all 9 articles

Profile 5

• How do I change my password?
• How do I change my profile picture?
• Is it possible to change my name and email address?
• How do I log out of the app?
• Do I have the provision to create a new account?

Reward 5

• What is a reward?
• How do I claim a reward?
• I have not received a reward card yet. How do I get one?
• Does a reward card have an expiry date?
• Can I redeem my rewards at stores that are not given in the list?

Utilities 11

• Can you tell me what the ‘Where did I Park’ utility is?
• How do I find my vehicle using the 'Where did I Park' utility?
• What is ‘Find it Forward’?
• How do I get the direct route to my vehicle using the 'Where did I Park' utility?
• How do I locate nearby places such as restaurants, gas stations and hospitals using the 'Find it Forward' utility?

See all 11 articles

Messages 13

• What is messaging?
• How do I send a message?
• Can I create more than one group?
• How do I send photos, videos, and locations?
• Is it possible to chat with other drivers using your application?

See all 13 articles

Trip Log 11

• What is a Trip Log?
• How do I get the details of a trip that I took in the past?
• Will I be able to see the entire path taken for a particular trip?
• What is trip tagging?
• I see colored pins on my trip log. What do indicate?

See all 11 articles

Work 10

• What are Timecards?
• How do I start my shift using timecards?
• Should I stop the timer when I take breaks during my shift?
• What are Forms?
• Can I use other applications while my shift is running?

See all 10 articles

DriveSafe 5

• What is Azuga DriveSafe?
• The Azuga FleetMobile app blocks all incoming calls that I receive. How do I disable this feature?
• What are the prerequisites for DriveSafe to work?
• How do I make a call in case of an emergency?
• I rely on phone navigation quite often while driving, but it has been blocked by your application now. Could I get this enabled back on my phone?

Track Me 4

• What is Track Me?
• How do I share my location using the Track Me utility?
• Can I extend the time for keeping the Track Me link active?
• How do I invalidate a Track Me link?

Roadside Assistance 5

• What is Azuga Roadside Assistance?
• How do I request a roadside assistance using the app?
• Can I cancel a roadside assistance request after submitting it?
• How do I know if the repair center has accepted my roadside assistance request?
• What is the maximum number of roadside assistance services that I can avail in a year?

Buy More 5

• How do I order for my devices from the app?
• How do I order a replacement for my device?
• How do I order add-ons for my current account plan?
• How do I view the order history?
• Can I edit or cancel an order?

General 6

• How does the Azuga vehicle tracking system work?
• What are the benefits of using the Azuga vehicle tracking system?
• What are the different ways in which data, collected from the Azuga device, can be used by a fleet manager?
• What are the guidelines for safe and effective driving?
• What steps should a driver take when he is involved in an accident?

See all 6 articles

General 4

• What is Azuga Mobile Tracking?
• What are the different features available in the Azuga Mobile Tracking package?
• What are the prerequisites for using the Azuga Mobile Tracking solution?
• Where can I find the list of licenses assigned to drivers?

Asset Tracker 5

• How to install Asset Tracker?
• How to install Asset Tracker Extension/PTO?
• How to install Long Life Asset Tracker?
• How to start monitoring Asset temperature?
• How to install Rechargeable Asset Tracker?

Datalogger 1

• How to install OBD-II?

General 3

• How to Install Azuga Mobile Tracking
• How to install JBUS?
• How to install JBUS Digital Input Sensor?

Safetycam 1

• How to install Safetycam?

General 16

• How to customize Azuga reports?
• What are the functionalities available in the Azuga dashboard?
• Commonly used functions of the Azuga Web Portal
• How to set up your web account?
• Commonly used functions of the Azuga Web Portal

See all 16 articles

Live Map 5

• What is TrackMe link?
• Can I extend the time for keeping the Track Me link active?
• Can I see the events along with TrackMe with the live stream?
• How do I generate a TrackMe link?
• Can I see the events along with TrackMe with the live stream?

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