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Knowledge base
Web
Admin
32
How do I add a vehicle?
How do I edit a vehicle?
How do I create a device configuration?
How do I create a group?
How do I add a driver?
See all 32 articles
Alerts
23
What is an alert?
How to create a Not Tracking alert?
How do I create an alert?
How to create a Posted Speed Limit alert?
How do I create a Hard Braking alert?
See all 23 articles
General
25
How to set up your web account?
How do I change my account password?
What are the functionalities available in the Azuga dashboard?
What are the API services offered by Azuga?
Commonly used functions of the Azuga Web Portal
See all 25 articles
Geofence
5
What is a geofence?
How do I create a geofence?
Can I turn OFF geofence alerts?
How do I update a geofence?
How do I delete a geofence?
Live Map
7
What are the different functions available in the Live Maps page?
I don’t see some of my vehicles on Live Maps, but they are listed under Admin > Vehicle. Why is it so?
How do I find vehicles near my current location?
How to customize columns in Live Maps?
What is TrackMe?
See all 7 articles
Reports
26
How do I generate a Breadcrumb report?
How do I generate a Summary report?
How do I generate a Diagnostics report?
How do I generate a Fuel report?
How to schedule a report?
See all 26 articles
Rewards
4
What are rewards? How do I reward my driver?
How do I choose the brands from which my drivers can redeem their rewards?
How do I fund my account?
How do I view my reward history?
Roles
13
How do I create a role?
What is a role?
How do I update the role of an existing user?
How do I restrict other users from adding a new user?
How do I assign role to a user?
See all 13 articles
Scores
1
What is the Azuga driver score? How is it calculated?
Timecard
7
What is a Timecard report?
How do I generate a Timecard report?
How to create a shift?
How to edit a shift?
How do I control who gets to add and edit shifts?
See all 7 articles
Web Settings
14
What are the different types of preferences available on the app?
How do I change the date format?
How do I group vehicles into clusters on maps?
How do I restrict users from logging in to the website from outside the office?
How do I change the language settings?
See all 14 articles
Maintenance
12
What is a Maintenance Dashboard?
How do I create a maintenance reminder?
How do I add a service entry?
How do I edit a service entry?
How do I delete a service entry?
See all 12 articles
Messaging
6
What is Messaging?
Who can I converse with, using the app?
How do I send a message?
How do I send photos and videos?
Can I change the name of a group?
See all 6 articles
Asset Tracker
13
What is an asset?
How do I map an asset to a device?
How do I add an asset?
What is an Asset Trip Report? How do I generate this report?
What is an Asset Stop Time Report? How do I generate this report?
See all 13 articles
Device
General
6
How do I install the Azuga Fleet device in my vehicle?
How do I check if my Azuga device is working?
Azuga Fleet Device - Cheat Sheet
Azuga device LED does not blink when plugged into my vehicle.
Where is my vehicle's OBD Port located?
See all 6 articles
SafetyCam
General
56
What is SafetyCam?
How do I use the SafetyCam?
How will the user know when the SafetyCam is connected?
How fast are the videos uploaded?
Can I get videos other than events? For a particular time period?
See all 56 articles
Videos
1
SafetyCam Mapping
Beacons
General
10
What is a beacon?
How do I activate a beacon?
How does Azuga recognize occupants in a vehicle using beacons?
I want to associate a driver with a beacon. How can I do this?
How soon does a driver get paired to a vehicle using a beacon card?
See all 10 articles
Android
General
7
In which country does Azuga FleetMobile work?
How accurate is the speed reported by the Azuga device?
In some instances, my driving path at start is slightly offset from actual path. Why is it so?
I’m not able to access the app as 'Fetching user configuration' stage is constantly failing.
I accidentally skipped 'Fetching scores for last week' while the user on-boarding process was taking place. Will I lose the scores I’ve obtained so far?
See all 7 articles
Occupant Recognition
13
What do you mean by Occupant Recognition?
How do I know if my Azuga device is equipped with Bluetooth?
What are the prerequisites for this feature to work?
Where do I find the details of my currently paired vehicle?
How do I manually pair with a vehicle?
See all 13 articles
Score
13
What is the Azuga Driver Score?
How is the Azuga Driver Score calculated?
Do you penalize me for speeding above the posted speed limits?
I have a score of 85. What does that indicate?
Why do I get penalised for Idling as part of Driver Score?
See all 13 articles
Settings
9
How do I know the app version that is installed on my phone?
Is it possible to change the map to use satellite imagery?
How do I change the date format?
How to rate the Azuga FleetMobile application?
What is the 'What’s New' option?
See all 9 articles
Profile
5
How do I change my password?
How do I change my profile picture?
Is it possible to change my name and email address?
How do I log out of the app?
Do I have the provision to create a new account?
Reward
5
What is a reward?
How do I claim a reward?
I have not received a reward card yet. How do I get one?
Does a reward card have an expiry date?
Can I redeem my rewards at stores that are not given in the list?
Utilities
11
Can you tell me what the ‘Where did I Park’ utility is?
How do I find my vehicle using the 'Where did I Park' utility?
What is ‘Find it Forward’?
How do I get the direct route to my vehicle using the 'Where did I Park' utility?
How do I locate nearby places such as restaurants, gas stations and hospitals using the 'Find it Forward' utility?
See all 11 articles
Messages
13
What is messaging?
How do I send a message?
Can I create more than one group?
How do I send photos, videos, and locations?
Is it possible to chat with other drivers using your application?
See all 13 articles
Trip Log
11
What is a Trip Log?
How do I get the details of a trip that I took in the past?
Will I be able to see the entire path taken for a particular trip?
What is trip tagging?
I see colored pins on my trip log. What do indicate?
See all 11 articles
Work
10
What are Timecards?
How do I start my shift using timecards?
Should I stop the timer when I take breaks during my shift?
What are Forms?
Can I use other applications while my shift is running?
See all 10 articles
DriveSafe
5
What is Azuga DriveSafe?
The Azuga FleetMobile app blocks all incoming calls that I receive. How do I disable this feature?
What are the prerequisites for DriveSafe to work?
How do I make a call in case of an emergency?
I rely on phone navigation quite often while driving, but it has been blocked by your application now. Could I get this enabled back on my phone?
Track Me
4
What is Track Me?
How do I share my location using the Track Me utility?
Can I extend the time for keeping the Track Me link active?
How do I invalidate a Track Me link?
Roadside Assistance
5
What is Azuga Roadside Assistance?
How do I request a roadside assistance using the app?
Can I cancel a roadside assistance request after submitting it?
How do I know if the repair center has accepted my roadside assistance request?
What is the maximum number of roadside assistance services that I can avail in a year?
Buy More
5
How do I order for my devices from the app?
How do I order a replacement for my device?
How do I order add-ons for my current account plan?
How do I view the order history?
Can I edit or cancel an order?
Fleet Tracking Implementation
General
6
How does the Azuga vehicle tracking system work?
What are the benefits of using the Azuga vehicle tracking system?
What are the different ways in which data, collected from the Azuga device, can be used by a fleet manager?
What are the guidelines for safe and effective driving?
What steps should a driver take when he is involved in an accident?
See all 6 articles
Mobile Tracking
General
4
What is Azuga Mobile Tracking?
What are the different features available in the Azuga Mobile Tracking package?
What are the prerequisites for using the Azuga Mobile Tracking solution?
Where can I find the list of licenses assigned to drivers?
Help Desk Software
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