Helpful Info

General 6

• How accurate is the speed reported by the Azuga device?
• In some instances, my driving path at start is slightly offset from actual path. Why is it so?
• I’m not able to access the app as 'Fetching user configuration' stage is constantly failing.
• I accidentally skipped 'Fetching scores for last week' while the user on-boarding process was taking place. Will I lose the scores I’ve obtained so far?
• Who can post ratings about the Azuga FleetMobile application?

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Occupant Recognition 12

• What do you mean by Occupant Recognition?
• How do I know if my Azuga device is equipped with Bluetooth?
• What are the prerequisites for the FleetMobile feature to work?
• Where do I find the details of my currently paired vehicle?
• How do I manually pair with a vehicle?

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Score 13

• What is the Azuga Driver Score?
• How is the Azuga Driver Score calculated?
• Do you penalize me for speeding above the posted speed limits?
• I have a score of 85. What does that indicate?
• Why do I get penalised for Idling as part of Driver Score?

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Settings 9

• How do I know the app version that is installed on my phone?
• Is it possible to change the map to use satellite imagery?
• How do I change the date format?
• How to rate the Azuga FleetMobile application?
• What is the 'What’s New' option?

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Profile 5

• How do I change my password?
• How do I change my profile picture?
• Is it possible to change my name and email address?
• How do I log out of the app?
• Do I have the provision to create a new account?

Reward 5

• What is a reward?
• How do I claim a reward?
• I have not received a reward card yet. How do I get one?
• Does a reward card have an expiry date?
• Can I redeem my rewards at stores that are not given in the list?

Utilities 11

• Can you tell me what the ‘Where did I Park’ utility is?
• How do I find my vehicle using the 'Where did I Park' utility?
• What is ‘Find it Forward’?
• How do I get the direct route to my vehicle using the 'Where did I Park' utility?
• How do I locate nearby places such as restaurants, gas stations and hospitals using the 'Find it Forward' utility?

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Messages 13

• What is messaging?
• How do I send a message?
• Can I create more than one group?
• How do I send photos, videos, and locations?
• Is it possible to chat with other drivers using your application?

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Trip Log 11

• What is a Trip Log?
• How do I get the details of a trip that I took in the past?
• Will I be able to see the entire path taken for a particular trip?
• What is trip tagging?
• I see colored pins on my trip log. What do indicate?

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Work 10

• What are Timecards?
• How do I start my shift using timecards?
• Should I stop the timer when I take breaks during my shift?
• What are Forms?
• Can I use other applications while my shift is running?

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DriveSafe 7

• What is Azuga DriveSafe?
• The Azuga FleetMobile app blocks all incoming calls that I receive. How do I disable this feature?
• What are the prerequisites for DriveSafe to work?
• How do I make a call in case of an emergency?
• I rely on phone navigation quite often while driving, but it has been blocked by your application now. Could I get this enabled back on my phone?

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Track Me 4

• What is Track Me?
• How do I share my location using the Track Me utility?
• Can I extend the time for keeping the Track Me link active?
• How do I invalidate a Track Me link?

Roadside Assistance 7

• What is Azuga Roadside Assistance?
• How do I request a roadside assistance using the app?
• Can I cancel a roadside assistance request after submitting it?
• How do I know if the repair center has accepted my roadside assistance request?
• What is the maximum number of roadside assistance services that I can avail in a year?

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Buy More 5

• How do I order for my devices from the app?
• How do I order a replacement for my device?
• How do I order add-ons for my current account plan?
• How do I view the order history?
• Can I edit or cancel an order?

Azuga Coach 2

• Azuga Coach_Admin User Guide
• Azuga Coach_Driver User Guide

Backing up 7

• Will the device detect backing up events if the ignition of the vehicle is not turned on?
• Will a hardwired device detect backing up even if it is not turned on as one of the wires is connected to the battery?
• Does the vehicle detect these events during an ongoing trip or is it only during the start of the trip these get detected?
• Where will I see the status of the backing up events?
• What types of devices support backing up events?

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